Privacy Policy

• Account information. Your name and email, and — if you choose to add them — your phone number, gender, date of birth, and profile photo. If you sign in with Google, we receive your name, email, and profile photo from Google.
• Booking and rider information. For each rider: name, email, phone, date of birth, nationality, emergency contact details, room and roommate preferences, bike choice and sizing, and jersey size.
• Health information. Medical conditions and dietary restrictions you choose to share so your trip can be run safely. See “Health Information” below.
• Payment information. Card payments are processed by Stripe. We never see or store your full card number; we keep a record of your payments and a Stripe customer reference.
• Fitness data. If you connect Strava, we receive your Strava profile, fitness metrics based on your activities, and your body weight if you have shared it with Strava.
• Communications. Messages you send through our contact, group leader, or operator forms, emails you send us, and your newsletter subscription.
• Technical information. When you use the Service, our hosting and security providers automatically log information such as your IP address, browser and device type, pages requested, and the date and time of access. We may also collect anonymous page-performance measurements.

If you give us information about someone else — such as a fellow rider or an emergency contact — please make sure they know and agree.

Medical conditions and dietary restrictions are optional and sensitive. We collect them only with your consent and use them only to keep you safe and well looked after on tour. We share them only with the tour operator and guides running your trip, and only as needed.

You can choose not to provide this information, though the operator may then be unable to accommodate specific needs. You can ask us to update or delete it at any time.

We do not use advertising cookies or third-party analytics trackers. We use your browser’s storage to keep you signed in and remember your preferences.

Our payment provider (Stripe) and our security provider (Cloudflare) may set cookies needed to prevent fraud and protect the site from abuse. You can block or delete cookies in your browser, but parts of the Service, such as sign-in and checkout, may then stop working.

We keep personal information only as long as needed for the purposes described above, including legal, tax, and accounting requirements and resolving disputes, and then delete or anonymize it. Newsletter subscriptions are kept until you unsubscribe. When you disconnect Strava, we delete the Strava data we stored.

• Marketing. Every newsletter includes an unsubscribe link.
• Strava. You can disconnect Strava at any time from your account settings.
• Your rights. Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain uses, and to withdraw consent at any time.
• EEA, UK, and Switzerland. We rely on performing our contract with you, our legitimate interests (such as security and improving the Service), legal obligations, and your consent (for health information and the newsletter). You can also complain to your local data-protection authority.
• California and other U.S. states. You may have the right to know, access, correct, and delete your personal information, and to use an authorized agent. We do not sell or share personal information for targeted advertising, and we will not treat you differently for exercising your rights.

To make a request, email contact@vo2travel.com from the address on your account. We may need to verify your identity, and we will respond within the time required by law.

The Service links to other websites, such as Strava and our social media pages. Their privacy practices are their own, and we are not responsible for them.